Frequently asked questions

Welcome Welcome to the EV FireSafe website, an online information service provided by EV FireSafe. These Terms of Use cover use for all of this Site. NOT ADVICE The information offered herein is here to educate you on issue relating to Electric Vehicles and Fire. Nothing in the content, products or services should be considered, or used as a substitute for advice from a trained and competent expert. None of the products or services mentioned through this Site represent or warrant that any particular service or product is safe, appropriate, or effective for your situation. We advise users to always seek the advice of a trained and competent expert with any questions. EV FireSafe may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on EV FireSafe's Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time, EV FireSafe may offer Site visitors the opportunity to participate in additional features or services through this Site. You may be required to enter into additional agreements or authorizations before you can access such features or services. Acceptable use You agree that you will not: ·      Use this website for any purpose in violation of local, state, national, or international laws. ·      Use this Site as a means to distribute advertising or other unsolicited material to any third party. ·      Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity. ·      Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this website. ·      Violate or attempt to violate the security of the Site, including, without limitation: o  accessing data not intended for Site users or logging onto a server or an account which Site users are not authorized to access; o  attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or o  accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. ·      Use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. ·      Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. Violations of system or network security may result in civil or criminal liability. EV FireSafe will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. Intellectual property The mark “EV FireSafe,” is a trade mark of EV FireSafe. The content and design of this Site is protected by Australian and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display, and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with EV FireSafe or an affiliated entity. You understand and agree that title to these materials shall not pass to you or any other user. Disclaimers YOU UNDERSTAND AND AGREE THAT EV FIRESAFE SITE AND ANY SERVICES, CONTENT, OR INFORMATION CONTAINED ON OR PROVIDED BY EV FIRESAFE SITE IS PROVIDED ON AN “AS IS” BASIS. EV FIRESAFE DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION, OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, EV FIRESAFE DOES NOT GUARANTEE THAT USE OF EV FIRESAFE SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES, OR WORMS. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT. Accuracy and integrity of information Although EV FireSafe attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and content thereon. It is possible that the Site could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform EV FireSafe so that it can be corrected. EV FireSafe reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Limitations of liability THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL EV FIRESAFE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR SERVICE IS TO STOP USING THE SERVICE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Links to third party websites The Site may contain links to other sites operated by third parties, including but not limited to third party sites that may display the EV FireSafe trademarks (“Third Party Sites”). These links are available for your convenience and are intended only to enable access to these Third Party Sites and for no other purpose. EV FireSafe does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the EV FireSafe Site does not constitute sponsorship, endorsement, approval, or responsibility for any Third Party Site. EV FireSafe makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites. Jurisdiction You agree that any dispute or claim (including personal injury claims) related to your use of the EV FireSafe Site shall be governed by the laws of the Victoria, Australia. The exclusive forum for actions between the parties are the courts of Victoria Australia. These Terms of Use also apply to anyone claiming on your behalf. Contact information If you have any questions about the service, please contact us at hello@evfiresafe.com.(mailto:hello@evfiresafe.com)

NOT ADVICE The information offered herein is here to educate you on issues relating to Electric Vehicles and Fire. Nothing in the content, products or services should be considered, or used as a substitute for advice from a trained and competent expert. None of the products or services mentioned through this Site represent or warrant that any particular service or product is safe, appropriate, or effective for your situation. We advise users to always seek the advice of a trained and competent expert with any questions. Intellectual property The mark “EV FireSafe,” is a trade mark of EV FireSafe. The content and design of this Site is protected by Australian and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display, and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with EV FireSafe or an affiliated entity. You understand and agree that title to these materials shall not pass to you or any other user. Disclaimers YOU UNDERSTAND AND AGREE THAT THESE EV FIRESAFE MATERIALS AND ANY SERVICES, CONTENT, OR INFORMATION CONTAINED ON OR PROVIDED BY EV FIRESAFE ARE PROVIDED ON AN “AS IS” BASIS. EV FIRESAFE DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION, OR SERVICE PROVIDED THROUGH THE SERVICE. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT. Accuracy and integrity of information Although EV FireSafe attempts to ensure the integrity and accuracy of these materials, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the materials and content therein. It is possible that the materials could include typographical errors, inaccuracies. In the event that an inaccuracy arises, please inform EV FireSafe so that it can be corrected. EV FireSafe reserves the right to unilaterally correct any inaccuracies on the materials without notice. Information contained in the materials may be changed or updated without notice. Limitations of liability THE USE OF THESE MATERIALS IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL EV FIRESAFE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THESE MATERIALS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR SERVICE IS TO STOP USING ANY EV FIRESAFE SERVICES. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT AVAILABLE IN THE MATERIALS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Jurisdiction You agree that any dispute or claim (including personal injury claims) related to your use of the EV FireSafe Materials shall be governed by the laws of the Victoria, Australia. The exclusive forum for actions between the parties are the courts of Victoria Australia. These Terms of Use also apply to anyone claiming on your behalf. Contact information If you have any questions about the service, please contact us at hello@evfiresafe.com.(mailto:emma@evfiresafe.com)

The following are the terms of an agreement between you (Customer) and EV FireSafe. By agreeing to these terms you acknowledge that you have read, understand, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. EV FireSafe may, without notice to you, at any time, revise these Terms of Trade and also make improvements or changes in the products, services, or programs described in this document at any time without notice. 1. EVFS Online Courses at evfiresafe.training(http://evfiresafe.training) 1.1. Licence and Permission 1.1.1. All Training content is copyright and remains the property of EV FireSafe. Materials may not be reproduced, adapted, or exploited by any means. 1.1.2. The number of course licences purchased is accessible for 12 months from provision of Customer access to EV FireSafe Training or 12 months from scorm file sent date. 1.1.3. A(http://1.1.3.At)t the end of 12 months, if licences are not renewed, Customer access to training content will expire. 1.1.4. Customers who choose to access Training content through EVFS Training will access the latest version of the Content for the duration of the licence agreement. 1.1.5. Customers who choose to receive the purchased Training content as a scorm file will only receive the one version. If licence is renewed at the end of the 12 months, and if there is an updated version of the course, Customers will receive the latest version. 1.1.6. For Customers who are using Training content via a scorm file, EV FireSafe holds no responsibility for the continued use of information past the 12 months licence period. 1.1.7. Each licence access is strictly for a single user; sharing login credentials or distributing materials to others is grounds for immediate licence termination without refund. 1.1.8. System Requirements: EV FireSafe holds no responsibility for technical issues on the Customers end, such as slow internet or incompatible devices. 1.2. Online Course Payments and Refunds 1.2.1. On acceptance of the quote, this becomes the contract of sale. 1.1.2. Full online course payments are required upfront. 1.1.3. Access to online training is provided on payment of invoice. 1.1.4. Unused licences at the end of the 12 month period are non refundable 2. EVFS Onsite/ Live Sessions 2.1. Session Attendance 2.1.1. EV FireSafe will in good faith deliver agreed session(s) to the number of participants Customer has specified per session. Customer must advise in advance if participant numbers exceed what was quoted; additional fees may apply. 2.1.2. If pre-requisites are required, Customer is to ensure that all participants have met the requirements. 2.1.3. All participants are expected to participate in a supportive and respectful, professional environment. This requires treating EV FireSafe personnel and fellow participants with courtesy, valuing diverse perspectives, and engaging in constructive dialogue. Bullying, harassment, discrimination, or disruptive behaviour—including inappropriate use of technology or unauthorized recording—will not be tolerated. EV FireSafe reserves the right to terminate any session (with no refund) where inappropriate, unprofessional behaviour is exhibited. 2.1.4. Any form of session recording for face to face or virtual sessions, including AI recording is prohibited unless previously negotiated and authorised by EV FireSafe. 2.2. Onsite/ Live Sessions Payments and Refunds 2.2.1. On acceptance of the quote, this becomes the contract of sale. 2.2.2. Full payment is required 7 days prior to the final session delivery date training date. If split payments have been negotiated then: 2.2.2.1. 50% of full invoice amount is payable within 7 days of initial Invoice Sent Date 2.2.2.2. Remaining 50% is payable 7 days prior to the final session delivery date. 2.2.3. Refunds are not available if participant attendance numbers are less than what was quoted. 2.2.4. EV FireSafe will provide a full refund of the costs of any session if EV FireSafe needs to cancel and rescheduling with Customer is not possible . 2.2.5. If payment is not received by the due date, a late fee of 5% of total invoice amount per week overdue will may be applied to the outstanding balance at the discretion of EV FireSafe. Services may be suspended or cancelled until payment is received 3. Training Customisations 3.1. Customisation over/above currently designed Training course will be charged extra based on either a task by task rate or by requesting an estimate of work to be carried out. 3.2. Final customization requirements must be sent by Customer and accepted by EV FireSafe prior to EV FireSafe commencing customisation development. EV Firesafe will accept 1 review and update cycle from Customer post customisation development 4. Data Security and Privacy 4.1. EV FireSafe collects learner information necessary to provide, manage, and improve Customers’ learning experience within our LMS. This data includes, but is not limited to: 4.1.1. Profile Data: Name, email address, job title, and organization. 4.1.2. Activity Data: Courses accessed, time spent, quiz/assessment results, progress tracking, and completion dates. 4.1.3. Interaction Data: Messages and feedback provided within the system. 4.2. EV FireSafe uses this data to verify Customers’ identity, track educational progress, provide technical support, and fulfill legal reporting requirements. 4.3. Access to Customers’ Learner data is restricted to authorised staff and administrators on a "need-to-know" basis. 4.4. By registering for or using EV FireSafe LMS, you consent to the collection, processing, storage, and usage of your learner data as described in document. 4.5. Payments made via EV FireSafe online payment platform is integrated with Xero. Payment details are processed securely by Xero’s authorised third‑party payment service provider Stripe. EV FireSafe does not collect, store, or retain Customers’ payment card details within Xero or its own systems. Payment information is handled in accordance with applicable security standards, including PCI‑DSS requirements, by the payment provider Stripe. 4.6. While EV FireSafe takes reasonable steps to protect data and strives to maintain a secure environment, our services are provided 'as-is' and do not warrant that our security measures will prevent third-party breaches services are provided without guarantees of uninterrupted security 4.7. Customers are responsible for maintaining the confidentiality of your own account information, including password security. EVFireSafe is not liable for any data breach caused by Customers failure to secure own login credentials and devices. 5. Termination and Disclaimer 5.1. Cancellation Policy: EV FireSafe requires minimum 14 days cancellation request via email to hello@evfiresafe.com (mailto:hello@evfiresafe.com)from Customer prior to any onsite/ virtual sessions to be eligible for a refund. Customer is liable to cover travel or expenses have been incurred by EV FireSafe prior to the cancellation request. 5.2. While we have made every attempt to ensure the information contained is from reliable sources, EV FireSafe are not responsible for any errors or omissions, or for the results obtained from the use of training information. All information in in our training content, presentations, reports and on our websites e(http://websitesevfiresafe.com)vfiresafe.com (http://evfiresafe.com)and evfiresafe.training (http://evfiresafe.training)is provided 'as is' with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to fitness for a particular purpose. In no event, will either entity, or its related partnerships, agents or employees be liable to you or anyone else for any decision made or action taken which relies on the information in this site, or for any consequential, special or similar damages, even if advised of possibility of such damages.